Privacy Policy

Last Updated: May 14, 2026

Welcome to Dear Express (also referred to as "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our mobile application and related courier services.

1. Information We Collect

When you use our App, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and account credentials.
• Delivery Information: Pickup and drop-off addresses, sender and receiver details, and package tracking information.
• Device and Usage Data: IP address, device type, operating system version, app usage statistics, and crash logs.
• Location Data: We may collect your precise or approximate location data to facilitate package tracking, delivery routing, and to provide location-based services if you grant us permission.
• Camera and Photos: We may require access to your device's camera or photo library to allow you to upload images of packages, delivery proofs, or profile pictures.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our courier and delivery services.
• To process your transactions and send related information, including booking confirmations and invoices.
• To track packages and provide real-time updates to senders and receivers.
• To improve, personalize, and expand our App and services.
• To communicate with you for customer support, updates, and promotional purposes.
• To detect and prevent fraud, unauthorized activities, and ensure the security of our platform.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Delivery Partners: We share necessary details (such as names and addresses) with our drivers and delivery personnel to complete your deliveries.
• With Service Providers: We may share data with third-party vendors who provide services on our behalf (e.g., payment processing, cloud hosting, SMS notifications).
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena, or to protect our rights, privacy, safety, or property.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You can update your account information directly within the App. If you wish to delete your account or request the deletion of your data, please contact our support team.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

7. Contact Us

If you have any questions or comments about this notice, you may contact us at:

Dear Express Courier
Email: support@dearexpress.com
Website: dearexpress.com